EVA Petro-Marine Frequently Asked Questions (FAQ)
Last updated: March 2026
EVA Petro-Marine Pte Ltd (“EVA”) provides a list of questions and answers relating to the creation of EVA Partnership Points (EVA PPs) Account, Rewards & Points, and Welcome Gift to help customers with basic information, and find them answers to their questions or enquiries.
1. EVA PPs Account & Rewards – Registration
The EVA Partnership Points (EVA PPs) is designed to reward our valued clients every time you shop with EVA Petrol-Marine, which offers exclusive benefits, greater savings, and priority access.
As an EVA Partners, you may enjoy:
a. Complimentary Welcome gift upon meeting the minimum qualifying spend (T&Cs apply)
b. EVA PPs with every purchase
c. Redemption of EVA PPs for future purchases
More Value. More Benefits. Every Order
Yes. Registration for an EVA PPs is free of charge.
You can sign up online at the Account Registration page.
To sign up for the EVA PPs, you will need to provide:
a. Title
b. Company / Organisation name
c. Full name
d. Email address
e. Contact number
You will also be required to create a password to access your EVA PPs online account.
2. Managing Your EVA PPs Account
After successful registration, you will receive a confirmation email with your account details. You can log in using the email address registered to your account (company or personal email).
You can reset your password via the “Forgot Password” function on the EVA website or directly at the Password Recovery page.
Currently, you can only view orders that were placed while you were logged in to your EVA PPs Account.
Guest will not appear in your order history.
It is not possible presently to add purchases to your EVA PPs Account if you placed your earlier order as a Guest customer.
Ensure you are logged in to your EVA PPs Account before completing checkout.
Once the order is placed, it will automatically appear in your order history and count towards EVA Credits (if applicable).
Online purchases can be made using debit or credit cards or via PayNow.
You can post your questions to sales@EVApetromarine.com.
Log in to your EVA PPs Account and go to Account Information.
Click the edit icon next to your contact details, select Change Email, update your details, and save.
Please note: email addresses cannot be changed for orders that have already been placed
To cancel your EVA PPs Account, simply
a. Log in to your EVA PPs Account
b. Go to My Account → Membership Management
c. Scroll down and select End Membership
d. Confirm your request
Once confirmed, your account and data will be permanently deleted.
3. EVA Credits – Earning & Redemption
EVA PPs are earned based on eligible purchases.
EVA PPs are automatically credited to your account upon the placement and fulfilment of eligible orders. The more you shop, the more you earn.
You can view your EVA PPs balance by logging in to your EVA PPs Account and navigating to My Account.
To redeem EVA Credits:
a. Log in to your EVA PPs Account
b. Add items to your shopping cart
c. Apply EVA PPs at checkout to offset your purchase
Use your EVA PPs to offset future online purchases.
Yes. Partial redemption is allowed, provided you meet the minimum transaction amount that you wish to redeem (if applicable). EVA PPs may be used for eligible products available on the EVA website.
Unfortunately, if your EVA PPs cannot be reverted if the EVA PPs was used in order that was cancelled.
EVA PPs expire 12 months from the date they are earned, after which unused points will be reset.
No. EVA PPs have no cash value, are non-refundable, and non-transferable. However, you have an option to convert it to shopping vouchers by calling the EVA office directly. Your request to convert it to shopping vouchers will be assessed on a case-by-case basis.
4. EVA Welcome Gift Promotion
This EVA PPs rewards new customers who successfully register for an EVA PPs Account* and make qualifying purchases within the calendar year to receive a complimentary Welcome Gift.
*Available for new partners only. While stocks last.
The eligibility is for new clients only. You are considered a new client if:
a. You successfully register for an EVA PPs Account;
b. You do not currently have, and have never had, an EVA PPs Account;
c. You do not have any pending EVA PPs Account applications.
Eligibility is subject to approval by EVA Petro-Marine (EVA).
To qualify, you must:
a. Register for and have your EVA PPs Account approved within the calendar year;
b. Achieve the applicable Minimum Online Purchase Value (MOPV) through eligible purchases made within the promotion period;
c. Redeemable once per company and
d. While stocks last.
The Welcome Gift you receive depends on your total qualifying online spend during the qualifying period. Please refer to the EVA Welcome Gift Terms & Conditions for full details. All gifts are subject to availability. Product images are for illustration purposes only.
Only eligible product purchases made through your EVA Account count towards the MOPV. It does not include refunded, reversed, disputed, unauthorised, or fraudulent transactions. Any refunds or reversals will reduce your total qualifying spend.
If your qualifying spend falls below the required MOPV due to refunds or reversals, EVA reserves the right to withdraw or reclaim the Welcome Gift.
All qualifying spend is calculated based on the transaction date, using Singapore time (UTC+08:00). Delayed posting by payment providers or merchants may affect eligibility.
Eligible customers must collect their Welcome Gift in person within six (6) calendar months after the sign-up, from:
EVA Petro-Marine Pte Ltd
2 Jurong East Street 21
#02-185 IMM Building
Singapore 609601
Alternatively, we may ship your welcome gift together with your qualifying online order once the minimum spend requirement is met.
EVA may extend the collection deadline at its discretion.
No. The Welcome Gift is non-transferable and cannot be exchanged for cash or credit.
Yes. You may not receive the Welcome Gift if:
a. your EVA PPs Account is not in good standing (e.g., overdue payments, suspension, inactivity, or closure);
b. EVA reasonably believes there has been fraud, dishonesty, or abuse; or
c. EVA determines that the eligibility conditions have not been met.
By participating, you agree that EVA may contact you via email and/or SMS regarding matters related to this Promotion.
The full Terms and Conditions apply and will prevail in the event of any inconsistency. Please refer to the official EVA PPs Sign-Up & Welcome Gift Promotion Terms and Conditions for complete details.
5. Terms & Conditions Apply
EVA PPs benefits, credits accrual, earnings, and redemption are subject to the terms and conditions. EVA Petrol-Marine reserves the right to amend or withdraw.